Return & Refund Policy

At EpicTextbooks, all products sold on our website are digital software licenses and electronic materials delivered electronically. No physical items are shipped. Once the product is delivered and access is provided, it is considered received by the customer.

Refund Eligibility

A refund may be granted only in the following situations:

• The customer did not receive the license or download access after purchase.
• The access details provided are incorrect or incomplete.
• The software/digital textbook cannot be activated or accessed, and our support team cannot resolve the issue.

Non-Refundable Situations

Refunds will not be issued if:

• An incorrect email address was entered during checkout.
• The customer successfully activated, installed, accessed, or used the digital product.
• The issue is caused by incompatible system requirements or incompatible devices.
• The license or access was blocked due to misuse, sharing, or security violations.
• The customer changed their mind after delivery.

Refund Request Process

To request a refund, contact us and include your Full Name, Order Number, Email used during checkout, and a Description of the problem.

Processing Time

If approved, refunds are processed within 3–5 business days depending on your payment provider.

Duplicate Purchases

If you accidentally purchase the same product more than once, we will refund the duplicate order after verification.

Contact Information

Email: support@epictextbooks.com
Phone: